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Software Standards

This section lists the preferred, recommended and minimum software that we support.

Tier 1 Software: Full Support

Tier 1 software is software for which we provide full support, including license management, installation, troubleshooting, patching, upgrades, and application support.

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Tier 2 Software: Limited Support

Tier 2 software receives the same level of support as Tier 1, except for applications support. We manage licenses and handle installation, troubleshooting, patching and upgrades.

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Tier 3 Software: Minimum Standards

Tier 3 software is any software that meets the minimum requirements outlined here. Tier 3 software is supported on a best-effort basis.

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