You are here: Home / People / Student Positions

Student Positions

DSS IT hires student assistants in service desk, desktop support, and administrative roles. We hire at the beginning of most quarters through the campus jobs portal. DSS IT is a fun environment to work in that will give you real-world experience in providing IT support.

While we usually post jobs on the campus student jobs portal, you can always submit a résumé to the IT Director or Service Desk Manager.

Student Assistant Positions

Student Service Desk Analyst (Junior and Senior)

DSS IT provides IT services and support to the Social Sciences departments. Our customers include the faculty, staff and graduate students in our supported departments. Work location for this position is the Social Sciences and Humanities building.

This position will work as a member of the DSS IT Service Desk. Primary duties include responding to and documenting customer requests for IT support. Additional duties include configuring computer hardware for deployment to customers, editing and updating websites, working on special projects, equipment/software inventory, and participating in technical and customer service training. Expectations include thoroughly documenting all work and customer interactions in an online tracking system, regular and punctual attendance, and teamwork. All students will start in the Student Support Analyst with opportunities to advance to Senior Student Support Analyst based on performance and longevity.

Senior Student Support Analysts will be expected additionally to demonstrate excellent technical skills, independent decision making, good judgment, thorough knowledge of and attention to policies and procedures, provide training and mentorship to junior students, and exceptional customer service skills.

Qualifications:

  • Excellent customer service skills to deal with a diverse set of users over the phone, via email and other electronic communications, and in person.
  • Ability to analyze and solve problems logically and quickly.
  • Oral and written communication skills sufficient to communicate technical concepts and directions to non-technical customers.
  • Some familiarity with Microsoft Windows and/or Apple MacOS X operating systems and hardware.
  • Some familiarity with Microsoft Office, Adobe Acrobat, various web browsers and other common applications.
  • Some familiarity with use of wired and wireless networks sufficient to configure client computers.

Additional Qualifications for Senior positions:

  • Completion of online technical training prescribed by supervisor, or demonstration of equivalent.
  • Expertise in managing Microsoft Windows and/or Apple MacOS X operating systems and hardware.
  • Expertise with common office applications, including Microsoft Office and Adobe Acrobat.
  • Familiarity with Linux or other UNIX operating systems.
  • Familiarity with photo editing and illustration software like Adobe Photoshop and Illustrator.
  • Basic command line experience sufficient for batch/shell scripting.
  • Strong writing skills.
  • Strong network troubleshooting skills.


Student Desktop Support Analyst (Junior and Senior)

DSS IT provides IT services and support to the Social Sciences departments. Our customers include the faculty, staff and graduate students in our supported departments. Work locations will include Kerr Hall, Young Hall, SS&H, and/or Cousteau Place. This position will work as a member of the DSS IT Desktop Support Group.
 
Primary duties include configuring and deploying new hardware and software, providing end-user support for computer hardware and software, computing account management, and hardware/software/network troubleshooting. Additional duties may include editing and updating websites, working on special projects, and equipment/software inventory. Expectations include thoroughly documenting all work and customer interactions in an online tracking system, regular and punctual attendance, and teamwork.
 
Senior Student Support Analysts will be expected additionally to demonstrate independent decision making, good judgment, thorough knowledge of and attention to policies and procedures, provide training and mentorship to junior students, and exceptional customer service skills.
 
Qualifications:
 
  • Familiarity with Microsoft Windows and Apple MacOS X operating systems and hardware.
  • Familiarity with Microsoft Office, Adobe Acrobat, various web browsers and other common applications.
  • Familiarity with wired and wireless networks sufficient to configure client computers.
  • Ability to analyze and solve problems logically and quickly.
  • Excellent customer service skills to deal with a diverse set of users.
  • Ability to lift 30 pounds
  • Ability to troubleshoot hardware and software issues.
  • Ability to deal with customers over the phone and in person professionally
  • Ability to communication effectively to non-technical users
  • Good verbal and written communication skills
  
Additional Qualifications for Senior position:
  • Familiarity with Linux or other UNIX operating systems.
  • Familiarity with photo editing and illustration software like Adobe Photoshop and Illustrator.
  • Basic command line experience sufficient for batch/shell scripting.
  • Strong writing skills.
  • Strong network troubleshooting skills.
  • Minimum of 1 year experience in an IT service desk environment
  • Ability to provide training and mentorship to junior students.
  • Completion of defined training curriculum or equivalent

Student Administrative Assistant

DSS IT provides IT services and support to the Social Sciences departments. Our customers include the faculty, staff and graduate students in our supported departments. Work location for this position is the Social Sciences and Humanities building with occasional travel to other DSS IT locations around campus and in Davis.

Primary duties include administrative record keeping, receiving, hardware and software inventory, delivering items to DSS IT locations, and updating websites through a content management system. Additional duties may include imaging and configuration of computers, preparing equipment for decommissioning, filing, updating computer software, and special projects. Expectations include thoroughly documenting all work and customer interactions in an online tracking system, regular and punctual attendance, and teamwork.

Qualifications:

  • Familiarity with Microsoft Office, Adobe Acrobat, various web browsers and other common applications.
  • Familiarity with photo editing and illustration software like Adobe Photoshop and Illustrator.
  • Demonstrated thoroughness, organization, and neatness.
  • Ability to analyze and solve problems logically and quickly.
  • Excellent customer service skills to deal with a diverse set of users.
  • Ability to lift 30 pounds.
  • Ability to deal with customers over the phone and in person professionally
  • Ability to communication effectively to non-technical users
  • Excellent verbal and written communication skills
  • Strong writing skills.
 

Pay Rates and Career Path

All student positions in DSS IT are classified as Student Assistant 4.

Junior positions start at $9.25 per hour with periodic longevity increases.

By participating in training and building skills, junior positions can be promoted to senior positions, which start t $11/hour with periodic longevity increases.

Additionally, students can move between positions within DSS IT.